Patients! Rock Module 3

Bullying and Incivility in the workplace has never been more of a problem than it is in healthcare today. Dr. Renee Thompson, DNP, RN, is an adult clinical practice and professional development expert. After more than 25 years as a clinical nurse, nurse educator and nurse executive, Renee has become one of our country’s leading authorities on workplace bullying, clinical competence and healthcare culture.

In this course, Dr. Thompson clarifies what is and what is NOT bullying. She contends that we are using silence as a strategy because of intimidation, fear and accepting the norm. Learn what skills front line leaders need to combat the problem and what we can do when we observe bad behavior in the workplace. Finally, this course tackles some of the methods to employ in conflict resolution in your department starting today!

CE Credit available for Imaging Professional Library All-Access Pass Subscribers

OBJECTIVES & OUTLINE

• Examine why bullying and incivility is often swept under the carpet
• Explore what bullying IS and what it IS NOT
• Learn the three things for behavior to be considered bullying
• How to recognize bad behavior that leads to bullying
• Understand the need for ‘sacred space’
• Discuss constructive ways to resolve conflict