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COURSE OVERVIEW

Dealing with Difficult Situations

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Certificate Online Video
Course Credit Type
Certificate
Course Category
Business, Human Resources, Legal, **Self-Study/On-Demand
Course Format
Online Video
Course Credit
N/A
Course Release Date
March 20, 2017
Course Expiration Date
March 20, 2019
Course Cost / Access
$19.99
Program Summary

Course Length: 30 minutes

This 30-minute training course explains (1) how to anticipate and respond appropriately to a crisis, (2) what to say to third parties if asked about a crisis, (3) how to handle official requests in connection with inspections or investigations, and (4) employees' rights in an encounter with law-enforcement personnel.

Topics covered by this course include:

  • Preparation
  • Natural disasters
  • Terrorism and violence
  • Bomb threats
  • Environmental accidents
  • Inspections
  • Search warrants
  • Stops
  • Detentions, arrests and searches
  • Other requests for information
  • Attorney-client privilege