Conversations with Dr. C: Integrating Customer Service in a Healthcare Environment
Course Format: Online Video
Course Credit Type: CE ARRT
Course Credit: 1.00
Rewards Points Earned: 25
Course Category: **Self-Study/On-Demand, *Allied Health Professional, *Imaging, Conversations With Dr. C
Faculty: Dr. Mary Cowan, Jenene VandenBurg
Course Producer: AltusLearn
Course Cost: Free | Included in All-Access Pass
Mobile Friendly: Yes
Course Release Date: July 26, 2022
Course Expiration Date: July 26, 2024
Program Summary: Do you remember learning about customer service in your healthcare training? If the answer is no or you want to reflect on this topic, join me Dr. C, and my guest Jenene VandenBurg MS, BSN-RN as we discuss the integration of customer service in a healthcare environment. Often as healthcare individuals, we hire and staff departments with individuals we assume have the skills and resources to deliver a positive customer service experience when the emphasis in training and education is often about skill set instead of customer or patient relations. This webinar will list opportunities and give strategies for training staff on the importance of customer service in a healthcare environment.
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