Conversations with Dr. C: Integrating Customer Service in a Healthcare Environment

Program Summary: Do you remember learning about customer service in your healthcare training? If the answer is no or you want to reflect on this topic, join me Dr. C, and my guest Jenene VandenBurg MS, BSN-RN as we discuss the integration of customer service in a healthcare environment. Often as healthcare individuals, we hire and staff departments with individuals we assume have the skills and resources to deliver a positive customer service experience when the emphasis in training and education is often about skill set instead of customer or patient relations. This webinar will list opportunities and give strategies for training staff on the importance of customer service in a healthcare environment.