Turner Talks with Cheryl Turner: Leadership Topics – Productivity (CE Nurse)

This course describes the CMS “Productivity over Patients” initiative which recently reached a 2 year milestone. Productivity and Efficiency measures were meant to be used as guidelines for improvement in quality and patient experience. Alternately, these measures have been used to justify the creation and proliferation of turnover, burnout, and employee evaluations. If the focus is solely on productivity and efficiency, without consideration for those things affected such as the mental health of people involved in the assessed area, outcomes may represent more harm than good

1. How are productivity and efficiency defined?
2. What is the impact of a productivity model on patient care and provider well-being, including burnout?
3. How has the CMS initiative evolved and changed the ways that patient care is delivered?