5G Leadership Skills: Conflict Resolution (CE Nurse)
Workplace conflicts are inevitable. It is when conflicts go unaddressed that they have a negative impact on productivity, team work and leadership.
Using conflict resolution strategies in the workplace helps maintain a healthy work environment.
Effective conflict resolution can ultimately lead to personal and professional growth and can also positively impact a leader’s effectiveness and reputation.Learning Outcomes:
- Learn to identify potential sources of conflict.
- Learn strategies for conflict resolution.
- Explore how to de-escalate and defuse conflict.
- Master tools to manage and decrease chances of potential conflict.