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COURSE OVERVIEW

5G Leadership Skills: Conflict Resolution (CE Nurse)

1 CE Nurse Interactive

Course Credit Type: CE Nurse
Course Faculty: Dr. Mary Cowan
Course Category: Soft Skills
Course Format: Interactive
Course Credit: 1
Course Release Date: November 20, 2019
Course Expiration Date: November 20, 2021
Course Cost / Access: $44.99

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Program Summary

Workplace conflicts are inevitable. It is when conflicts go unaddressed that they have a negative impact on productivity, team work and leadership.

Using conflict resolution strategies in the workplace helps maintain a healthy work environment.

Effective conflict resolution can ultimately lead to personal and professional growth and can also positively impact a leader’s effectiveness and reputation.

Learning Outcomes:

Learn to identify potential sources of conflict.
Learn strategies for conflict resolution.
Explore how to de-escalate and defuse conflict.
Master tools to manage and decrease chances of potential conflict.